Refund policy

Personal Hygiene – No Physical Returns

Silkée gloves and related exfoliation products are personal hygiene items.
For health and safety reasons, and to comply with hygiene standards:
We do not accept physical returns of opened or used Products.
Once a Product’s hygiene seal or primary packaging has been opened, it cannot be returned to us, even if you simply change your mind.
Where local consumer law requires acceptance of returns for unopened items, we will comply with those mandatory provisions.

 3-Day “Love It” Money-Back Guarantee

We want you to genuinely enjoy your Silkée ritual. If you do not like the Product for any reason, you may request a refund within 3 days of the delivery date.
Conditions:
You must contact us within 3 calendar days from the delivery date shown in the courier tracking.
Email us at [support@silkeerituals.com] with:
Your name
Order number
Delivery date
A short explanation of why you are not satisfied (for our internal improvement only).
Because of the hygiene nature of the Product:
We do not require you to send the glove back.
We may ask for photos (e.g. of the glove and packaging) to verify your request.
Refund scope:
Unless otherwise stated, the refund relates to the product price only. Shipping fees and customs/duties are normally non-refundable, except where required by law or where the issue is clearly due to our error.
Refunds are issued to the original payment method.
We reserve the right to refuse or limit the 3-day guarantee in cases of suspected abuse (e.g. repeated refund requests by the same customer).
This guarantee is in addition to any mandatory statutory rights you may have under applicable consumer protection laws.

 Quality Issues, Defects or Damage

If your Product arrives damaged, defective or with a quality issue, we will refund or replace it.
Please contact us at [support@silkeerituals.com] within [14] days of delivery and include:
Order number
Photos or videos clearly showing the issue
Description of the problem
Depending on the situation, we may:
Send a replacement Product, or
Provide a full or partial refund.
We generally do not require you to return the Product, but we may ask you to safely dispose of it and confirm via photo or written confirmation.

When Refunds Are Not Available

Unless required by law, we do not provide refunds for:
Requests made outside the 3-day “love it” window or outside the defect notification period.
Damage caused by misuse, improper storage, or failure to follow instructions.
Products altered or used in a way not intended.